E-Commerce Parcel Resolution

Unpaid orders

All actions are documented, GDPR-compliant, and designed to help merchants reduce operational friction and maintain positive customer relationships.

Parcel Resolution

Balkan Inkasso provide help and support for handling parcel related issues across the whole EU. Our work include straight communication, structured coordination, and clear processes for managing uncollected, refused, or returned ecommerce orders.

Parcel Resolution

E-Commerce Parcel Resolution debt collect

E-Commerce Parcel Resolution

Refused packages in e-commerce occur when a recipient declines a delivery, often due to damage, unexpected duties, or having changed their mind. When a package is refused, it is returned to the sender, typically with the courier marking it as “Refused at Delivery”

The responsibility for costs and the process for resolution differ based on the reason for refusal, but generally, the seller bears the risk of loss or damage until the item is safely returned.

Balkan Inkasso handles refused ecommerce returns and debtcollection for shipping and handling costs.

Cash on Delivery

Cash on Delivery has emerged as a famous method in the e-commerce world. This method of payment gives ease and trust to both customers and businesses. If we talk about customers, COD offers a sense of security as they can check the product before making the payment, and ensure its quality and authenticity. COD also provide convenience for those customers who have no access to the digital payment methods. On the other side, for businesses, COD opens doors to a greater customer ratio, including those customers who may be conscious about online payments.

Cash on Delivery

By offering COD as a payment option and attract more customers

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